Order Cancellations

Orders may be canceled within 24 hours of purchase, provided the container has not yet been scheduled for shipment or dispatched.

To request a cancellation, please contact us immediately at:
📧 contact@cargocontainerstore.com
📞 +1 (740) 403-6456

Once an order has been processed, scheduled, loaded, or dispatched, cancellation is not guaranteed and may result in additional fees or may no longer be possible.

Return Eligibility

Due to the size, freight handling, and logistics involved with shipping containers, returns are limited and accepted only under the following conditions:

  • The container delivered is not the model or size ordered, or
  • The container arrives damaged or defective due to shipping or manufacturing issues

Return requests must be submitted within 30 days of delivery and must include:

  • Your order number
  • Clear photos showing the issue
  • A written description of the problem

Requests submitted after 30 days may not be eligible for return or refund.

Return Process

If a return request is approved:

  • Our team will coordinate pickup using a licensed freight carrier
  • The container must be unmodified, unused, and in the same condition as delivered
  • The container must be accessible for pickup at the original delivery location

Once the container is received and inspected, we will confirm refund eligibility.

Refunds

Approved refunds are issued to the original payment method within 7–10 business days after inspection.

Refund amounts may be adjusted to account for:

  • Return freight costs
  • Administrative or restocking fees (if applicable)
  • Any damage, misuse, or alterations identified during inspection

Customers will be notified of any applicable deductions before the refund is processed.

Non Returnable Items

The following items are non returnable and non refundable:

  • Custom-modified or specially fabricated containers
  • Containers altered, relocated, or damaged after delivery
  • Containers sold “as is”, clearance items, or special-pricing items

Damaged or Incorrect Deliveries

If your container arrives damaged or you receive an incorrect item, please contact us within 30 days of delivery.

Include your order number and photos of the issue. We will arrange a repair, replacement, or refund based on eligibility and circumstances.

Contact Us

For all refund, return, or cancellation inquiries:

📧 Email: contact@cargocontainerstore.com
📞 Phone: +1 (740) 403-6456